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The Sessions view on the Zero Runtime Dashboard lists every conversation, each one a unique user-and-agent pairing. Use it to spot slow sessions, frequent interruptions, and failures at a glance.

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Sessions View

Sessions list showing Session ID, Room ID, TTFW, latency percentiles, interruptions, duration, and recording

Sessions list on the Zero Runtime Dashboard

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Session View

Click View Analytics to open the Session view. It shows the full transcript with timestamps and speaker labels (Caller and Agent), and plays back the recording with an autoscrolling transcript, so you can review the experience and spot areas to improve.
Session view showing the conversation transcript with timestamps and speaker labels alongside recording playback

Session view with synchronized transcript and recording playback

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What’s Next

Trace Insights

Drill into per-turn traces and spans.

Observability Options

Configure recording and review telemetry on the Dashboard.

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References

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Examples

Observability Hooks

Gather per-session analytics.