Wake-up Message

A wake-up message keeps the call alive when the caller stops responding. If no activity is detected for the configured time, the agent speaks. On the Pipeline tab, expand Call Behavior Settings and turn on Wake-Up Message.

Call Behavior Settings with the Wake-Up Message toggle, inactivity timeout, and message fields

Field	Description
Inactivity Timeout (required)	Seconds of silence before the agent speaks (0–120 s).
Wake-Up Message (required)	What the agent says, for example “Are you still there? Let me know if you need anything else.”

The wake-up message is set per language. To end the call once the conversation is over, use Call End Configuration.

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